Next Day Delivery PO - Delivered Missing Cot Bed

I have already sent this message twice to the Next Day Delivery help desk but have yet to receive a response. This matter is extremely urgent.

I placed an order on 2 July using the Next Day Delivery option for 3 July. While part of the order was delivered, the cot bed which is a critical item was not included. I am expecting a newborn this week, and this delay has caused significant inconvenience.

To make matters worse, the delivery date on the app has now been updated to 08 July with no communication, which is completely unacceptable under the circumstances.

Given the urgency, I kindly request that a full refund for the cot bed be processed with an immediate payment option, as I now need to urgently purchase the item from an alternative seller.

Your prompt attention to this matter would be greatly appreciated.