Next-day Delivery Botch

Item: takealot.com
Rating: 1
Author: Chantel V

Dear Takealot, I placed an order yesterday, 26 October 2022, and paid for next-day delivery but it never arrived. So I checked the tracking status and the delay reason was 'Insufficient address details.' What a joke! I have had several successful deliveries and collections using the same address! In addition, I could see that the products had been shipped and did arrive at the distribution center 20 minutes before the planned delivery time which was 19:00 last night. So today, 27 October 2022, at 17:10 I go and check why the order has still not arrived and I see that the products have been RETURNED and a new order has been placed that will be delivered on 1 November despite paying for the next-day delivery.

It is impossible to log an issue or send an email to Takealot so I have resorted to a Hello Peter.

Kindly advise. Regards, Chantel

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Replies (1)

Chantel V's updateReviewer Update

27 Oct 2022, 17:37

Looking at other reviews it looks like the couriers are making up reasons for non-delivery instead of just saying that they did not get time to make the delivery.

Chantel V's update27 Oct 2022, 17:37

Reviewer Update

Looking at other reviews it looks like the couriers are making up reasons for non-delivery instead of just saying that they did not get time to make the delivery.