New orders prioritised over pre-orders

I pre-ordered God of War Rangarok in advance of it's release date. The game launched on the 9 November, on the 9th I check the app and it's says the 10th now. The game is highly anticipated but no emails or anything were sent to indicate this delay. 10th comes and still nothing, I contact them and then the date changes to the 14th. Still not proper apology or delay emails sent. On the 11th I decide to check what the stock status is on the page for the game by clicking the product on my order, to my surprise it says it's in stock both in JHN and CPT. On top of it, if I order it I can get next day delivery, 12th or 13th which is sooner than my expected 14th. I reach out to them and after that my expected delivery date changes to the 17th. This is absolutely ridiculous, firstly it's clear they are prioritising new orders over existing pre-orders because I suppose they have my money already. Secondly, I am not sure if it's out of spite, but why did my date keep changing. Now it's the 14th and still nothing, looks like I'm waiting till the 17th now. They said I can cancel and re-order if I want, but why the hell should I fix the problem they created. I stopped pre-ordering from Takealot a few years back because of them frequently being delayed by a day or two, I should have never tried them again, it seems so much worse now.