New Laptop Problem Return taking more than 7 days now

Takelot collected my new Asus Laptop on the 23rd of January and then confirmed the problem with the Laptop and we confirmed that they will send the Laptop to the supplier on the morning of the 26th. I only received a message from them,(After asking for a follow up) Today the 30th Jan that the unit is now with the supplier. I was told on the 25th that it will only be 2 working days, which is yesterday, the 29th to go to the supplier and return to takealot to be returned to me. I have a Business to run and require the laptop but it seems that Takealot just does not care, even tho I spent over R100000 over the last month with them, and this is the service I get. **** poor service. I logged a return on all the products I purchase in the last month requesting a refund. I expect Takealot to refund everything as I cannot rely on them when it comes to damaged goods delivered to me being collected, repaired/replaced withing 2-3 working days without having to follow up myself. For Takelalots reference, this is the return log number RRN-026a-7f2a. If I dont have my laptop by tomorrow or a full refund, I will pull through with all my returned items that I logged.