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KR
Kevin R

1 reviews | Active since Jan 2018

23 Jan 2018, 08:55

New Garmin Vivoactive with faulty screen

I bought a Garmin Vivoactive from Takealot and noticed a shiny patch on the display. Garmins forums are full of this fault and Garmin Know about the issue yet Takealot will not swop it out....they say no fault found. Takealot is just declining my return and the watch is just a few days old and cost thousands. Dont buy the Garmin Vivoactive as it has display issues that Takealot wont sort out. My watch is now a been at Takealot for weeks and nothing is happening.......disgusting service as they dont return any phone calls or answer any eamils sent to ********** Ive spent R4000 and have to product to show for it.

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Replies (2)
KR
Kevin R's update23 Jan 2018, 09:56
Reviewer Update
Once again to prove my point....i just left a message at takealot forRadiefa in returns to find out about my watch and no response. they said she would phone me back after she was finished with client but its been over an hour!!!!! once again no service from takealot
KR
Kevin R's update23 Jan 2018, 14:09
Reviewer Update
Email was sent to this email address ********** from Garmin stating that warranty replacement was approved…subject line: 44729 Now where is my new watch? I’m getting tired of all the lies! Kevin Rust | ICT Support M: +27 (0) 72 6400 286 | P: +27 (0) 21 ********** Geospatial Solutions Company of the Year www.aamgroup.com From: Jamie-Leigh Hoffman (takealot.com Customer Service) [mailto:tal-request-responder_ ********** ********** Sent: Tuesday, 23 January 2018 1:05 PM To: Rust, Kevin ********** Subject: takealot.com Re: replacement stock inquiry ##- Please type your reply above this line -## Your request (replacement stock inquiry) has been updated. Jamie-Leigh Hoffman (takealot.com) Jan 23, 13:04 SAST Good day Kevin Hope you are well, Kindly note that as per our warehouse they do advise that the item is still currently being evaluated at our suppliers and that they cannot confirm right now if a replacement will be done. Only once the evaluation is completed then only will our warehouse team notify you of the outcome of your return. Kind Regards, Jamie-Leigh Hoffman kevin rust Jan 23, 10:42 SAST Hi I’ve just chatted to Garmin and they said they are swopping out the watch but they don’t have an ETA for stock. This is not my problem as Takealot has stock and I would like this swopout today as I’m not waiting a month for stock from Garmin. Regards Kevin Rust|ICT Support M: +27 (0) 72 6400 286 | P: +27 (0) 21 ********** Geospatial Solutions Company of the Year www.aamgroup.com ==================================================================== Attention Email Disclaimer Notice - This message is the property of AAM Pty Ltd. The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be ********. If you have received this message in error please notify AAM Pty Ltd immediately via email to ********** This email has been scanned and cleared by Exchange Online Protection, however AAM Pty Ltd does not guarantee this message free of viruses, or interference. Jamie-Leigh Hoffman (takealot.com) Jan 23, 10:30 SAST Good day Kevin Thank you for contacting Takealot.com. As per our telephonic conversation, we will follow up with our warehouse team regarding your inquiry. Once we receive feedback we will revert back to you. Kind Regards, Jamie-Leigh Hoffman [Z392R9-42MK]