AS
Andrew S
1 reviews | Active since Feb 2015
13 Feb 2015, 12:13
New 3DS & Majoras Mask Stock Delay
My orders: *** & *** were delayed with very little time to make arrangements.<br> <br> I am annoyed by the fact that you warn us one day before of the delay. Surely if you had proper visibility across your supply chain you should know days in advance of stock shortage. This is damning for you as well as your partners. You blame your partners like any other business however in our economy it is well known that companies no longer compete,supply chains do.<br> <br> Come to the 21st century and bring world class service to South Africa.
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takealot.com's replyOfficial
13 Feb 2015, 12:49Hello Icefyre5004,
Your annoyance is noted & completely understandable. Even though this doesn't change matters we want to apologise for the disappointing situation you're in. Up and till yesterday we were still promised delivery on time & were unfortunately also let down last minute & are now facing many unhappy loyal customers like you.
Nonetheless, you did place your order with us & we promised you a delivery date which we're now not able to fulfil. We are treating this as a top priority to try & make up for this as best we can & will have all orders despatched as quickly as possible once the stock arrives.
Our customer service team's also been briefed to update all affected customers the minute we receive any feedback from our warehouse or supplier.
Regards,
takealot.com
Your annoyance is noted & completely understandable. Even though this doesn't change matters we want to apologise for the disappointing situation you're in. Up and till yesterday we were still promised delivery on time & were unfortunately also let down last minute & are now facing many unhappy loyal customers like you.
Nonetheless, you did place your order with us & we promised you a delivery date which we're now not able to fulfil. We are treating this as a top priority to try & make up for this as best we can & will have all orders despatched as quickly as possible once the stock arrives.
Our customer service team's also been briefed to update all affected customers the minute we receive any feedback from our warehouse or supplier.
Regards,
takealot.com
takealot.com's reply13 Feb 2015, 12:49
Official
Hello Icefyre5004,
Your annoyance is noted & completely understandable. Even though this doesn't change matters we want to apologise for the disappointing situation you're in. Up and till yesterday we were still promised delivery on time & were unfortunately also let down last minute & are now facing many unhappy loyal customers like you.
Nonetheless, you did place your order with us & we promised you a delivery date which we're now not able to fulfil. We are treating this as a top priority to try & make up for this as best we can & will have all orders despatched as quickly as possible once the stock arrives.
Our customer service team's also been briefed to update all affected customers the minute we receive any feedback from our warehouse or supplier.
Regards,
takealot.com
Your annoyance is noted & completely understandable. Even though this doesn't change matters we want to apologise for the disappointing situation you're in. Up and till yesterday we were still promised delivery on time & were unfortunately also let down last minute & are now facing many unhappy loyal customers like you.
Nonetheless, you did place your order with us & we promised you a delivery date which we're now not able to fulfil. We are treating this as a top priority to try & make up for this as best we can & will have all orders despatched as quickly as possible once the stock arrives.
Our customer service team's also been briefed to update all affected customers the minute we receive any feedback from our warehouse or supplier.
Regards,
takealot.com