1 reviews | Active since Sept 2015
NEVER USE TAKEALOT AGAIN- 1st & LAST LESSON LEARNT
Business trading would not occur without the help of customers, yet US customers are still disregarded and treated with total unimportance!<br> Purchasing my first product on [URL Removed] after being recommended to do so by a colleague was the WORST thing I have ever done. Driving to a shopping centre and standing in a queue might have been less painful and easier than this experience with takealot.<br> On purchasing a textbook which I needed URGENTLY, I was promised delivery the following Monday- However I had called on Friday and checked that everything as in order. Much to my surprise Monday 4pm came and I had received NOTHING nor heard from the company. I decided to phone in and query what the issue was all to be told there was NO stock and the shipment was coming in on Friday after being told by various assistants that there was stock in JHB then CT and eventually NO stock. <br> Nevertheless my urgency for my promised product had me calling on Tuesday & Wednesday. <br> I told the manager HOW to get the stock that somehow had appeared to me no later than Wednesday afternoon. Can't believe how people are employed to give service delivery, but don't know how!<br> WONT USE TAKEALOT AGAIN!
We're disappointed to hear about the bad experience you've had with this order, especially considering that it was your first with us. Shopping with us should be easy and convenient and we're really sorry that this wasn't the case for you. We appreciate you taking our complaints team's call earlier. As discussed we'll need to liaise with the relevant departments in the morning to see how best we're able to assist with this matter soonest.
We'd love to turn this experience around with you and show you how great it can be to shop with us. Our team will be in touch tomorrow as soon as they have feedback on the matter.
Sincerely,
takealot.com
We're disappointed to hear about the bad experience you've had with this order, especially considering that it was your first with us. Shopping with us should be easy and convenient and we're really sorry that this wasn't the case for you. We appreciate you taking our complaints team's call earlier. As discussed we'll need to liaise with the relevant departments in the morning to see how best we're able to assist with this matter soonest.
We'd love to turn this experience around with you and show you how great it can be to shop with us. Our team will be in touch tomorrow as soon as they have feedback on the matter.
Sincerely,
takealot.com
