NEVER TRUST TAKE ALOT!!!

Worst service ever this time their site stole my money (credits) just before I was planning to decide to whether to pay for their transport or not , they took my money , no one know why ,I saw a report on the site that they deducted,MY QUESTION IS HOW WHEN I DIDNT CHECK OUT ??? THEY ARE A **** AS WELL AS THEIR SITE, Last time I had to cancel their order because they never wanted to deliver my parcel since I'm in rural areas ,NOW THEY decided to ***** my money before I even check out