RH
Riaan H
1 reviews | Active since Feb 2012
18 Nov 2015, 11:20
Never received parcel
I ordered a parcel on 13/11/15 and i never received it, today is 18/11/15. I foned TALEALOT on 17/11/15 and i was promised that i'll receive my parcel on 17/11/15 before 5pm to my disappointment it never arrived. I've sent emails and contacted the call centre and was promised that they'll investigate the matter and get back to me but it was also empty promises. I'm still waiting as in now and still no word from courier company or TAKEALOT. In the past i always received my parcels in 2days time but have been deeply disappointed this time round. I dont think i'll ever recommend TAKEALOT to my friends or family again. Order no: ***
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takealot.com's replyOfficial
18 Nov 2015, 11:35Hello DonJela,
It's unacceptable that this matter hasn't been resolved yet and that you've not received feedback on the whereabouts of your parcel. We're sorry for the unnecessary hassle this delay has caused you and we'll make sure this is resolved ASAP. Our complaints team will get in touch with the relevant departments to get confirmation on where your parcel is and how soon it can be delivered to you. They'll also further investigate what has led to this delay and why you weren't kept informed about the status of the matter.
Our team will need a little bit of time to gather the necessary details, but they'll be in touch with you soonest to get this matter resolved and your delivery completed.
Sincerely,
takealot.com
It's unacceptable that this matter hasn't been resolved yet and that you've not received feedback on the whereabouts of your parcel. We're sorry for the unnecessary hassle this delay has caused you and we'll make sure this is resolved ASAP. Our complaints team will get in touch with the relevant departments to get confirmation on where your parcel is and how soon it can be delivered to you. They'll also further investigate what has led to this delay and why you weren't kept informed about the status of the matter.
Our team will need a little bit of time to gather the necessary details, but they'll be in touch with you soonest to get this matter resolved and your delivery completed.
Sincerely,
takealot.com
Best regards,
takealot.com's reply18 Nov 2015, 11:35
Official
Hello DonJela,
It's unacceptable that this matter hasn't been resolved yet and that you've not received feedback on the whereabouts of your parcel. We're sorry for the unnecessary hassle this delay has caused you and we'll make sure this is resolved ASAP. Our complaints team will get in touch with the relevant departments to get confirmation on where your parcel is and how soon it can be delivered to you. They'll also further investigate what has led to this delay and why you weren't kept informed about the status of the matter.
Our team will need a little bit of time to gather the necessary details, but they'll be in touch with you soonest to get this matter resolved and your delivery completed.
Sincerely,
takealot.com
It's unacceptable that this matter hasn't been resolved yet and that you've not received feedback on the whereabouts of your parcel. We're sorry for the unnecessary hassle this delay has caused you and we'll make sure this is resolved ASAP. Our complaints team will get in touch with the relevant departments to get confirmation on where your parcel is and how soon it can be delivered to you. They'll also further investigate what has led to this delay and why you weren't kept informed about the status of the matter.
Our team will need a little bit of time to gather the necessary details, but they'll be in touch with you soonest to get this matter resolved and your delivery completed.
Sincerely,
takealot.com
Best regards,