ND
Naomi D
1 reviews | Active since Oct 2012
08 Jul 2015, 09:34
Never received a refund
I ordered a printer for R1958 on the night of the 5th of JUNE. On Sunday paper I saw the same one with Fax (mine did not have a fax) for R1690 in the paper. (a better one for less)<br> I called Takealot on Monday morning the 8th of JUNE 2015 and cancelled the order.<br> Was promised to receive a refund but it never arrived.<br> I am sending daily printouts of my bank statement as a proof to no avail.<br> It is a month already...
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takealot.com's replyOfficial
08 Jul 2015, 09:57Hello naomi123,
We're really sorry for the frustrating experience you've had with this refund and we are currently liaising with Bidvest to find out why the funds are delayed or not reflecting in your account. Our complaints team will follow up with the agents who have been assisting you for an update and make sure the latest details are fed back to you. We'd really like to get this matter resolved asap as we know it's been quite some time and will do everything we can to make this happen.
Sincerely,
takealot.com
We're really sorry for the frustrating experience you've had with this refund and we are currently liaising with Bidvest to find out why the funds are delayed or not reflecting in your account. Our complaints team will follow up with the agents who have been assisting you for an update and make sure the latest details are fed back to you. We'd really like to get this matter resolved asap as we know it's been quite some time and will do everything we can to make this happen.
Sincerely,
takealot.com
Best regards,
takealot.com's reply08 Jul 2015, 09:57
Official
Hello naomi123,
We're really sorry for the frustrating experience you've had with this refund and we are currently liaising with Bidvest to find out why the funds are delayed or not reflecting in your account. Our complaints team will follow up with the agents who have been assisting you for an update and make sure the latest details are fed back to you. We'd really like to get this matter resolved asap as we know it's been quite some time and will do everything we can to make this happen.
Sincerely,
takealot.com
We're really sorry for the frustrating experience you've had with this refund and we are currently liaising with Bidvest to find out why the funds are delayed or not reflecting in your account. Our complaints team will follow up with the agents who have been assisting you for an update and make sure the latest details are fed back to you. We'd really like to get this matter resolved asap as we know it's been quite some time and will do everything we can to make this happen.
Sincerely,
takealot.com
Best regards,