NEVER ENDING PROMISE OF DELIVERY

I placed an order on Sunday, 25 November and delivery was immediately CONFIRMED as Thursday, 29 November before 17h00. My son stayed home all especially to receive it. When he checked on the app at around 16h00 on the day, WITH ZERO NOTIFICATION TO US, the delivery date was changed to Friday, 30 November between 08h00 and 17h00. He'd just wasted an entire day, and would have to waste another one! There was no explanation from Takealot, it was just changed. Last night, on Friday, 30 November, at 16h45, my son gets an sms to say the order was AGAIN POSTPONED to the following day! After another FULL DAY OF WAITING, they send an sms 15 minutes before the package is due! He's housebound AGAIN FOR A FULL DAY - this is the very definition of incompetence and bad customer service!

The best part? The app shows the package is in Hatfield, which is less than 10 km from my house - and it's been there since Tuesday.

THIS IS UNACCEPTABLE!!!!!