Never by an electronic product on takealot !

Worst experience I ever had with buying an online product. The product was a gift from my mother who lives almost two hours from JHB, when I opened it the product came without an charger (THEREFORE INCOMPLETE AND UNUSABLE). First we had to beg Takealot to take it back as the said it is a non-returnable product (which obviously does not apply if the product is not even complete). After we had to wait several days they arranged a pickup. The first time they called, the phone did not even ring twice and when I answered they put the phone down, I tried to call back but you only reach a call center. The second time my phone did not even ring - I just got and SMS saying "they tried to reach me but they couldn't so they will reschedule".

They never rescheduled - I had to phone them and beg them to help me - because even though they could see my number and address on the account - they just said I am not the account holder (WHICH IS COMPLETELKY UNACCEPTABLE - I am the one sitting in JHB with the product - alllll my details is on my mothers account - why does she (retired already) have to struggle with people who clearly does not know what they are doing over the phone). They assisted and said the pickup would be done today - and when I phoned this morning to just confirm the number - the agent told me "ohh sorry everything was cancelled as they tried to reach me twice but couldn't ", again after spending sooo much time on the phone he now assured me (as the previous agent did) that it will be picked up on Monday, which is probably highly unlikely with how this has been going. I offered to take the product to a pickup point/warehouse - which they just told me is not an option.

Really don't understand why returning a INCOMPLETE product should be so much trouble from our end !