Never buy phones or gadgets on Takealot unless you want to lose your money for good with **** warrants which are not honoured

A while back My husband bought a hisense h12 phone for our daughter earlier and it's lasted a few months months before it's just crashed. it would not go past the restart part where it just shows the hisense logo and that's it. it kept restarting back to that. My husband returned the phone and the supplier was able to refund his money back. then a year or so down the line I saw the same phone and decided to buy it thinking that the first was just a faulty product in a huge batch,thought why not buy it since perhaps the earlier was just 1 in a thousand or so and we were unlucky that time. Instead in just a few months this random phone I bought same exact model which just bought it on my account ,did the exact same thing. I asked for a refund in March as I will not have any of that nonsense, now my daughter has to go through the loss and humiliation from the same phone again. In March I returned the phone to ask for a refund instead of having a smooth process like what my husband did, instead I got grilled back and forth as if they did not want to me to do the return process, not only that. after sending the phone, Takealot was silent if I don't follow up though calls and multiple emails they were just blue ticking me. they were just quiet if I did't follow up they were just quiet. After a lot of back and forth they ended up saying that I should wait 21 working days for the supplier to receive the phone and review it . I waited the 21 working days. besides a number of emails to Takealot, even requesting unhelpful supervisors if at all available, they still keep distancing themselves and say it is up to the supplier to refund , fix or replace my phone. All my calls are recorded besides the countless emails. I have gone nowhere wirh Takealot and up until now my daughter doesn't understand why she doesn't have her phone for 4 months after I told her I will buy a different brand. Instead I am being held hostage by the supplier and takealot will not intervene. I have already waited more than 21 working days the first time before when the supplier sent me back the same faulty phone, which I still don't understand, but when I ask Takealot they say I should log another return and wait another 21 working days for the supplier to decide my fate yet I asked for a refund since March. take a lot never ever got back to me about this issue, not once as if they want it to "go away" . The agents seem robotic asking me to do the same thing for the third time, return the unit and , still insist Takealot has to hear from the supplier, no way around that ridiculous protocol even if the supplier is clearly wrong and should be brought to book.then I always end up having to follow up again as usual it seems there is no solution in sight. Will it take me the whole year to get my refund,if at all???? besides the humiliation and strenuous process and disappointment to my child...

when they returned it the first time I thought they fixed the phone or perhaps sent a new replacement phone, even if that is not what I requested, instead what do they do? they send the same phone back to us with the same problem which we sent it to get fixed for back March. now we are approaching July my child is still phoneless😭. That is daylight *******! takealot keeps distancing themselves from this issues saying that the supplier should review the product instead of bringing the supplier to book for selling a faulty product twice, perhaps they had a whole bad batch which they keep *********** the public with and refuse to refund! I will go to the ombudsman with this, and all my social media platforms, this is just the beginning. I will even talk to a journalist or two about this. R2000 is a lot of money to get ****med and you do nothing about it, I should have just walked into Pick n pay or Game and bought a phone there which doesn't need me to chop off my arm to get refunded.

At first I understood the first time if it was a faulty product which they refunded, but the same problem happening twice, and then now going through hoops and hurdles to get the issues sorted. Instead Takealot just protects the supplier or it is just a bunch of customers support reps who only care about clocking their hours and the moment I call or email it is as if I have to start again explaining my story. instead they are protecting the supplier and even though the product is still within warranty, and the supply keeps sending me a faulty product back. I am tired of the time wasted and the effort and distress from this..this is the second time I have received the same product which I sent in the same condition I sent it in March and we are approaching July.

I would not advise anyone to buy phones here unless you do not intend on getting a solution should anything go wrong.rather keep your hard earned money and go to a local shop where you can go back and ask for refund if there's a problem. Never buy phones or gadgets on Takealot, you will make the biggest buying regret of your life!