Never buy electric things from Takealot

Takealot is worst when it comes to returning default products. I brought Phillips airfyer last yeah July, it stopped working around June, I have been logging return tickets on their app, yet they get cancelled or history that I logged a return ticket induce it’s still under warranty. I then when on the website for further assistance, ticket was logged whereby Phiwokuhle and Zinzi B said they will assist and feedback came back as my return ticket was cancelled with no feedback. I went back again on the website to dispute the feedback, I was then taken to Ithra who said to me I never logged a ticket even after I send him a screenshot of successful return ticket logged, he advise that he would assist to log a new ticket and will advise with further instructions, while waiting for further instructions, I received a email that said my return ticket has been cancelled, reason was that I did not return the item, yet I never received further instructions from Ithra M or the team feedback was from Luniko. I wanted a replacement of the item, but after what Takealot has put me through by returning a default item, I no longer want their item I want my money back. Yet again it’s proven that retail stores will always treat their customers better. As I would have returned the item 2 months ago, get tested, if faulty they replace if it’s fixable the engineer repair. It’s been more 3 months trying to get a replacement, the inconvenience of having to use cooking oil when I want to do my meat, while airfyer had healthy benefits. I recommend going to a store to by electric things, never do it with Takealot you will till your item is out of warranty.

I have screenshot of all the communication from the above. Bad service, very inconsiderate and not credible as why my return tickets were removed on the app and no standard process on returning items.