Negligent delivery system and poor customer service

I've never been so disappointed with Takealot in its entire existence up until now.

I made a mistake on my Takealot profile by not adding my house number to my residential address. On Tuesday the 22nd of December 2020, the delivery guy tried to get hold of me to drop off my order but, he couldn't get a hold of me. If this happens, you as the delivery guy should return the order back to the warehouse correct? This was not the case with me. I emailed Takealot on Tuesday advising that my items were not delivered. After 2 days of going back and fourth with them, I call in to be advised that it appears that my order as been delivered on the system and that it was signed off by myself. I was not at home on Tuesday and my family members confirmed that nobody came to the house. The delivery guy either **** and did god knows what to my items or he/she gave my items to someone that claimed to be me without asking them for any identification. I needed those items dropped off by today as they are gifts for Christmas. I received no response from them since this morning. This is very unprofessional and unacceptable and I would like my account to be re-credited for the exact amount spent and i would like my items to be delivered to me asap!