Negligence on the part of Takealot.

Good day, With regards to order #***,

I received a notification that it has been cancelled and the reason being "available for sale at an incorrect price"

Unfortunately this is not through any fault of my own , I also see on your FAQ, the below is stated :

"Deals and discounted prices are only secured through payment and not by adding them to your cart. We’re only able to honour deal and discount prices for the amount of stock that was made available for these offers." Source : https://www.takealot.com/help-centre/payments-promos-gift-vouchers/why-does-the-price-of-my-item-change-when-i-try-and-check-out

I see this as extremely unprofessional from a company of your reputation, as I had already informed my wife she need not look for a new cookware set as I was able to get one on Takealot, one that she has wanted for quite some time.

When items are priced incorrectly at our , and many other workplaces, the company absorbs the cost as it is their own fault and the client should not suffer for the mistakes of the pricing system or poor attention to detail by those who do maintenance on the system or gross negligence.

Referring to the above "Deals and discounted prices are only secured through payment..." my tax invoice should be on your system,Invoice no ***, confirming that payment was made, and, in doing so, confirming this statement "Deals and discounted prices are only secured through payment..." as true and valid.

I truly hope this can be resolved some way or another as this will cause unnecessary strain in my and my wife's relationship due to recent events and will change my view of this company for some time to come.

Regards,