Negligence fix my order deliveries on time

My delivery address is set to Ladysmith KZN, for the past three orders Takealot says “Parcel arrived at incorrect courier facility. We're rerouting it. Delivery will be rescheduled.” Parcel keeps getting sent to Pongola which is three hours away from my town. My orders which should have been here in three days are taking ten days. These delays are costing me money. I have tried contacting them with no luck. They don’t seem to fix the problem. This point I don’t want to do business with Takealot, I need some help to take legal action against Takealot. I don’t understand why my parcels which I paid money for is sent to incorrect facility on three separate orders. I have screenshots of all updates from Takealot