Neglected order

I am extremely upset with the delivery team and takealot. My delivery was to be delivered on 27th of November. The driver arrived with missing items then said he will enquire at the office until after 15:00 I called back because I was waiting at school way past my knock off time. He said he still doesn’t have any feedback he told me to leave the school he will deliver at my home he will call once he has the complete parcel. He called just after 16:00 asking if I’ve left the school my work place then I said yes, he then said he will call me when he is in his way with the delivery. There was not delivery on that day, then I got an sms from superbalist that my order is rescheduled to Monday 30 November, o waited on Monday ( my orders usually come before 10:00 so I was sure this will still be the case) ,I complained to the superbalist team that initially my order had incomplete items so asked what is happening, I was told to wait for the order until 17:00 pm. I waited for nothing because no delivery came, I went on to Twitter to complain again they told me drivers are all working tirelessly to make sure all deliveries are fulfilled, I guess that app**** to everyone but me. The driver called at 19:41 I told him that is my work address I can’t be at work around that time he the. Promised to deliver the order before 10:00 the next day 1 December. I called the driver after 14:00 he said he no longer had my parcel it must be given to someone else. I took this up to Twitter again, I was assured that by 17:00 I would have received it but still. This time no driver called I reported to superbalist and I was told my order will be cancelled because the drivers failed to reach me, I didn’t understand how the drivers failed to reach me when I had no missed call, the first attempt there was missing items the the second the driver called after 17:00 3rd attempt I received no call. I feel this was an unfair cancellation to my order #***, I was very upset because my delivery was handled by different people on all those two occasions so I didn’t know who to follow up with. I made attempts to reinstate my order and this was denied I don’t know on what grounds because drivers failed to deliver on their own account it was not my fault. Those were my son’s items which were much anticipated at a bargain because they were sale item. I complained to superbalist how this is an unfair cancellation but it just shows they have no regard for their customers as for takealot their drivers were unprofessional on not following up on the matter especially the first driver with missing item. I want my order as it was placed not a refund.