Negatively impacted financially by takealot

I ordered and paid for a laptop on the 25 October with a delivery expectation date for 05th November 2021. I am starting a new job and writing exams on the 8th November 2021. I kept on checking my app to track the order and the status remained on order paid since the 25th October 2021. I called takealot on the 4th November 2021 to find out what is happening with my order and I went through to one of their pathetic Agents that has no empathy and who does not even take ownership in handling my query. After asking Jeandre.J why the status has not changed, she makes a ridiculous comment asking me to wait and see if the order will be delivered today when the product was not even shipped. I requested an immediate refund after explaining how I have been disappointed and how I need the funds back to urgently get a laptop to start work and write my exams. Whatever I told Jeandre.J was completely ignored almost every time and also no acknowledgement in how I was greatly disappointed and negatively impacted on the day of delivery. They expect me to wait another 7 days for my money and that made no effort in going the extra mile to either get my product to me or have my funds returned with urgency. 6 DAYS WITHOUT BEING PAID AT MY NEW JOB!!!! Because takealot did not deliver. If they at least had the decency to update the delivery date or notify me that the order would be delayed, I would have made alternative arrangements.

I asked to speak to her manager or complaints which was also ignored until I called the call center and got through to the unhelpful agent again, who once again did not apologize for mistreating me. Up until now the manager or complaints has not called. And up until now I did not get an apology