1 reviews | Active since Jan 2014
Negative first impression of Takealot
As a first time buyer of Takealot, I am highly disappointed. I requested a return on my order last Friday, the 11th. On the Saturday the courier company phoned to schedule a pick up, it was scheduled for Tuesday, the 15th but I mentioned it must be picked up by 16:30 that time came and no one came to pick up my item. I phoned in to Takealot where I was told to wait till 17:00pm which I did and still no one picked it up. I phoned in yesterday early morning to find out why the couriers never came as scheduled, so the consultant made out a service ticket, REF ***. So after two days of scheduling a pick up, the item still has not been picked up - its been a week and still nothing!!! I want my money back!!! This has been a horrible experience shopping with you guys and a real pain to return something, after experiencing this it makes me doubt ever ordering something from Takealot again. Even calling all the time and emailing hasn't helped. Call me on *** immediately!!!
Returning a product should be just as easy as purchasing it and we sincerely apologise that this has not been the case for you. It's really disappointing to hear about the delay with your collection as we know first impressions last. Thank you for taking our complaints team's call to apologise for this poor experience. As discussed your collection has been scheduled for today and we'll make sure that it is concluded before you leave work.
Our team will keep you posted on any developments with this matter and will ensure that your return is processed smoothly from hereon.
Sincerely,
takealot.com
Returning a product should be just as easy as purchasing it and we sincerely apologise that this has not been the case for you. It's really disappointing to hear about the delay with your collection as we know first impressions last. Thank you for taking our complaints team's call to apologise for this poor experience. As discussed your collection has been scheduled for today and we'll make sure that it is concluded before you leave work.
Our team will keep you posted on any developments with this matter and will ensure that your return is processed smoothly from hereon.
Sincerely,
takealot.com