Need an actual human to intervene instead of a standard “FA-Q” page

Takealot has always been amazing. I am just left with no other option but to resort to a Hellopeter to get some sort of a decent response

We returned a PlayStation 5 over a month ago now. Granted I made a mistake by not including the free game that was included- because the game didnt need replacing- just the machine; but that’s not how their process works (no worries).

I corrected that omission within a few days when they told me about it. And till this day- I have no PlayStation- and it’s over a month now.

Usually I just request a refund for a faulty item- and in this case that would have probably been better (especially if I see there broken systems and processes when it comes from requesting a replacement instead of a refund. Within a week I could have just ordered another ps5 from them. I feel that would have been the wrong thing to do/ but now after multiple follow ups and BS responses I have been without something that I paid around R15k for, for more than a month- and thats not cool.

Takealot- please get it together and fix this. It’s a no hassle refund within 12 months- if you are having such problems , give me the refund and I’ll order another one from you; but I can’t keep waiting and getting a political reply from you that says nothing by using many words strung together.

Also, it’s difficult enough t getting to speak to a human, and if you finally get to speak to one, the customer service is non existent. Usually you guys are in point and amazing. It’s just this once that I’ve had to resort to finding another way to get to a “real person” who can step in and fix a very basic problem.