My Takealot Experience

I have always been a big fan of takealot's quick delivery time. This time was no different. But instead of the LEGO I ordered I received Gentleman's Beard Oil... as this was a Christmas gift I emailed their customer service immediately. I followed this up with a call ant 15 min later. I was advised that since I emailed as well someone will call me back. I mention that it was a gift and there is a time issue. Late afternoon I finally received a call. I was advised to log a pick up for the wrong item and that the process takes 10 days. Again I mention the time issue and that 10 days won't work. I logged it online and was asked to send photographic evidence which I did. This morning around 10h30 I have heard nothing and called again. I now asked to speak to a supervisor. I explained again and mentioned that it's a gift for this weekend. I asked to be called back before three to be advised if a delivery is still possible or if I must cancel. At 4 I called again and waited over 20 min to speak to the supervisor. After the same excuses this morning of why no one is contacting me the supervisor then says to me that he sees that the parcel was delivered yesterday already... needless to say I was livid. I asked for this to be cancelled and my money to be refunded as I have to use the money to buy the gift elsewhere. After asking a few times when I will get my money he finally said only tomorrow around 1. This is now on the Saturday before Christmas. My complaint isn't even that I received the wrong parcel. I understand that they are extremely busy. It is that the communication is absolutely lacking and the don't care feeling that I get.