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williamr W

1 reviews | Active since Oct 2016

27 Oct 2016, 10:32

My reviews keep getting removed and Takealot refuses to help me.

<p>I ahve tried to put this review on Hellopeter twice and both have been removed for some reason.</p> <p> </p> <p>I brought a baby travel system that didnt have the car seat advertised, I immediately contacted Takealot and queried it. They said I had to repack it and send it back. I was not happy with this as they were making their problem mine and not taking responsibility for mistake. I don't care whether it's a third party provider it's on your website and you should be more concerned with making your customers happy and not your sily returns processes. I gave feedback in this regard but I was not contacted. So this week I tried to do a return and was told it was out of the 30 day period. I keep getting different responses.</p> <p> </p> <p>All I want is the baby seat that I PAID FOR!!!!!! This is ****************, and I will NEVER use takealot again. </p>

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Replies (3)
takealot.com
takealot.com's reply27 Oct 2016, 16:56
Official

Hello william-ric-hansen,

We are so sorry that the matter has not been resolved yet, it was definitely not our intention to disappoint you in this regard.

Thank you for giving us another chance to try and rectify this matter for you.

As discussed, we will let you know as soon as the new delivery arrangements have been made.

Regards

Takealot.com

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williamr W's update03 Nov 2016, 10:51
Reviewer Update

I have sinced received the car seat. The last person to help was very good. If only he was the person they used 2 months ago...

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williamr W's update03 Nov 2016, 10:52
Reviewer Update

Thanks for the help. I will change to average. The last person was very helpfuil but it should not have gone on this long.