My Review Was Used to enhance description Without Permission

I submitted a review for a red velvet dress i purchased 2 months ago. I later discovered that my review was used to enhance the description of the dress that previously was very vague and basic. Some of my mentions of size running small was copied and used in the product’s description without my permission. When I contacted Takealot multiple times, the responses ranged from “it’s the supplier’s responsibility to do description" to promises of escalation to the catalog department — but no action was taken.

It feels as if the “write a review and stand a chance to win R1000” campaign was just a way to get customers to do the work of improving vague product descriptions. This is not acceptable. Customers share their honest experiences in good faith, not to have their words repurposed as marketing material.

I’m leaving this review so others are aware of how my feedback was misused and how the issue has been handled. In future Dear customers, take screen shots of descriptions and see how it changes when you post a detailed positive review of the product.