my return product credited or refund me if U guys are failing

I have been up and down to your offices in Apex. I still dont know whats going on with my return reference number RRN-812c-f48a logged on the 11 March 2021 and the product returned on the very same day. Your lady doesnt know where is my Item she keeps on saying I will get an SMS WHICH I HAVENT RECEIVEDA WEEK LATER. is it now my fault. ilI have wasted my petrol enough takealot now I must waste air time calling you. your service is getting poorer and poorer I need my product credited or you guys must refund me...