MY REFUND FROM 11 MARCH WAS NEVER PAID INTO MY ACCOUNT AND NO ONE HAS AN IDEA WHAT HAPPENED TO THE FUNDS, FLAWED SYSTEM AND *********** PERSONNEL

I purchased a WIFI connector from takealot mid February 2021 and I returned it on the 24th of February due to defects, I received a credit on my account with an option for refund on the 11th of March. I took a refund option on the 11th of March and I was supposed to receive the funds within 3 days as per their promise on Takealot website, there was no refund and no explanation. I've called Takealot so many times, sent emails, sent them my bank statement, sent them a letter from my bank confirming that they've never received any funds and yet Takealot is still refusing to pay back my money. Instead call center agents blame their finance department. Whenever I call these guys they just appologise and then it ends there, I'm fed up of meaningless appologies and empty promises, clearly their system is flawed and cannot be trusted if clients funds can just disappear. I WANT MY MONEY.