My rating is actually zero stars

My rating is actually zero stars. I logged a return and was promised a pick up will happen on 1/04 before 5pm. I waited the whole day and nobody turned up. I emailed takealot only to be given what I am confident is a copy and paste apology. I was told the item will be picked up today(4/04) before 5pm. Nothing happened. Another day wasted. Pathetic and insulting service. If I do not qualify for basic customer service and I am excluded from being treated with dignity, let me know.