My R2k Jabra headset broke just after the warranty period, I asked their twitter account to assist and I told them upfront that it's out of warranty yet I get told to log a return and if it's rejected they will deal with it

My R2k Jabra headset broke just after the warranty period, I asked their twitter account to assist and I told them upfront that it's out of warranty yet I get told to log a return and if it's rejected they will deal with it. I sent the rejection ref and now I get told via DM that it was rejected because it's out of warranty... Seriously, can you people read! I'm struggling getting hold of Jabra to get it repaired I'm not ****** asking for a exchange or to return it. This service is pathetic