1 reviews | Active since Sept 2014
My parcel has been out for delivery for a week. Is it walking to me???
I ordered 2 items on 18 May. It was initially set for delivery for 22 May, I then received a notification that it would then be delivered on 26 May. That was the last notification I got. Today is 30 May and have not recieved my order. The status say out for delivery. How has it been out for delivery. Is the driver coming from Namibia?? I sent 5 emails to you, then on Wednesday night I recieved a call asking if I had received my order? How would you not know if I had recieved my order? You get the signed documents to update the status. So why were you asking if I had received the parcel?? I then have to inform you that the parcel still hasn’t been delivered. I then get told that they’ll call the driver and find out what is going on. I’m then informed that the driver is not in my area so can’t not delivered that night (5pm) and will deliver the next morning before 9am! I tell the lady that the address needs to be changed as I am moving house. So she updates the address. The next morning arrives and goes. No delivery still. The order status still reflect out for delivery for 26 may (take note it is the 28th may now). I send more emails - no reply... Friday comes round and I decide to try call you, someone answers I give my order number and she tells yes it’s out for delivery!!! So I give her the run down and she says to me she is going to call the driver. After 5 minutes of waiting she returns to the call to inform me she cannot get hold of the driver but will call me back ASAP with a confirmed delivery date. It’s now Saturday 30 May 3:14 pm and I have had no feedback, no call back, no reply to my mail, no change in order status. What is wrong with you takealot. I have irder so many times with you and was so impressed with the level of service. What has happened. Please do not for one second blame Covid-19. You were on radio stations bleating about how you wanted the government to allow you to deliver anything during lockdown, and now they have, you cannot keep up. Don’t ask for something if actually cannot deliver on it. Covid-19 is no excuse for poor performance. I can understand backlog, but I certainly do not accept you taking my money and having no communication from you! You are basically theives! You’ve taken my money and now I have to hunt you and my parcel down. What the hell is going on!!!
