My order was sent to the wrong address and nothing is being done about it

Order number *** I placed an order on Saturday and carefully checking if the items I ordered were in stock and available in Joburg as well as Capetown to ensure that I wouldn't have to wait long because I need them quite urgently. I've been tracking my order since Monday and recieved confirmation on the app and via sms that I would receive it yesterday but surprisingly I saw on the app that my order was received in Durban then sent to Pietermaritzburg and I was wondering why but I didn't pay much attention to it. Yesterday when I'm supposed to recieve my parcel some guy calls me tells me it was sent to PMB by mistake and I clearly stated my address for Richard's Bay where the parcel has to be delivered. He didn't even seem to be bothered he told me he's gonna send it back and I asked him why would he send it back when its already in KZN coz PMB is 2 hours away from me I need my parcel ASAP. I then called customer care spoke to Amy and this was in the morning, she said she would come back to me and she never did. I called again after midday and spoke to Jaden who also said he would escalate and come back to me but still I'm waiting till now. He told me parcel was being sent to the correct warehouse which is supposed to be Richard's Bay but still no feedback from them, no update on the app to show where my parcel is. I'm supposed to be traveling tonight and I was sure that I would have received it by the time I leave. I have used takealot before, infact for years and I've never had to wait for more than 3 days for my orders and that's one reason why I loved them so much but now I did wait 3 business days why must I then wait another 3 days for an order thats already in KZN. Shouldn't my order be treated as priority since it's their fault? Why must I be the one left with the problem?