My order sent to the wrong address, which is not within my reach.

I am extremely disappointed by the service I got from Takealot.com, last year I bought a bundle of rechargeable lights, which they delivered in time at my chosen pick up point in Midrand mifa park, then 3 bulbs were not working, I returned the 3 , which they accepted, few days later they told ne I should have returned everything as it was, I then sent the 2 remaining ones which were working fine, fastforward, my return order was approved and I got confirmation that the order is ready for collection, which i need to track my order on my app, strangely the order is waiting for me in CAPETOWN, i have never been to Capetown how on earth am I supposed to take a 1000km long journey just to collect a parcel worth R260. I then went to my chosen pick up point and they confirmed the parcel is indeed in Capetown, upon asking if they can at least redirect my parcel to the address I chose on the app, the gentleman at Mifa confirmed there is nothing he can do , I need to contact takealot on their customer service number, which I did and guess what, 30mins long ring no answer or whatsoever. I sent them an email, till date hasn't been responded to. What must I do now ?