AH
Azeem H

1 reviews | Active since Jun 2016

21 Jun 2016, 17:18

My local tuck shop gives better after sales service!

<p>this company thrives on frustration! Nobody ever knows what's happening! I had purchased an item which turned out to be an incorrect listing. My order was altered without my consent! After querying the delivery I had 8 different agents call me with no clue as to what my problem was each time. Eventually they credit my account and compensated me a measly bit, email stating I could clearly get a refund to bank, and when I asked for the refund it ever so quickly turned into a voucher! We order when we need! If you can't satisfy our need we will look elsewhere and get better service with less frustration! Non the less, I'm done with these guys, for all I care, in times like these when money is tight and only getting tighter, deals are everywhere! The only thing that will sustain most businesses is good customer service! From me, don't wast your money, once they have it they can do what they please and you think the law is going to worry about our few rands! Forget it Takealot you guys lost a customer and I will never suggest you people to anybody!</p>

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Replies (1)
takealot.com
takealot.com's reply21 Jun 2016, 17:57
Official


Hello Azeemalive,

We are terribly sorry that you were one of our customers who was affected by an inadvertent error we experienced on our website.

We have tried to contact you via telephone, but to no success.

We have sent you an email in the meantime and will reach out to you as soon as we receive a response.

Regards
Takealot.com