gS
ganessen S
1 reviews | Active since Mar 2014
02 Dec 2015, 08:45
My child's gift not delivered
Hi <br> <br> I live in JHB and my child lives in CPT. I bought her a gift on [URL Removed] and promised her it will be delivered on Monday 30th Nov, as it was communicated to me.<br> <br> Today is 2nd Dec and still no delivery.<br> <br> She is so sad and disappointed in me. What a bad #customerexperience<br>
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takealot.com's replyOfficial
02 Dec 2015, 11:32Hello ganessens@,
We sincerely apologise for the disappointment this has caused to both you and your daughter. Your parcel was incorrectly scheduled, which led to this unfortunate delay. As discussed with our complaints team we'll make sure that this parcel is delivered today still and they'll monitor the situation until it's been completed.
Sincerely,
takealot.com
We sincerely apologise for the disappointment this has caused to both you and your daughter. Your parcel was incorrectly scheduled, which led to this unfortunate delay. As discussed with our complaints team we'll make sure that this parcel is delivered today still and they'll monitor the situation until it's been completed.
Sincerely,
takealot.com
takealot.com's reply02 Dec 2015, 11:32
Official
Hello ganessens@,
We sincerely apologise for the disappointment this has caused to both you and your daughter. Your parcel was incorrectly scheduled, which led to this unfortunate delay. As discussed with our complaints team we'll make sure that this parcel is delivered today still and they'll monitor the situation until it's been completed.
Sincerely,
takealot.com
We sincerely apologise for the disappointment this has caused to both you and your daughter. Your parcel was incorrectly scheduled, which led to this unfortunate delay. As discussed with our complaints team we'll make sure that this parcel is delivered today still and they'll monitor the situation until it's been completed.
Sincerely,
takealot.com