My boyfriend placed ...

My boyfriend placed an order on Monday and it stated that it will be delivered Friday....When the delivery came the driver only called once and never bothered to call again as his phone was on silent the Saturday the delivery came again and the delivery guy just delivered it to whoever he delivered it to so now on takealot it says delivery got delivered but we haven't received the package they are very negligent with people's packages and don't follow up with the customer any package could be worth so much more but takealot doesn't care till today takealot hasn't called to ask us about the package now the package is missing and no one knows anything