My account Query still ain't sorted out

I'm so disappointed. Ordered on takealot and paid via branch deposit the next day. Now later that afternoon I looked at the deposit slip and the Absa branch teller had captured the incorrect reference number to what I wrote. She captured *** when I wrote ***. Now after noticing the error I called takealot who advised me to email my proof of payment to them of which I did and the finance department would allocate my payment to my order number. I emailed yesterday and I dont have any feedback till now on what is happening, what happened to keeping customers in the loop and letting them know what is up. Firstly I needed that order by Friday and I even specifically told the agent I spoke to that it was urgent. Now I am not planning to call them back because my shipping was economy but I was willing to add more money for it to be either same day or next day, now I honestly don't know who to contact cause its like my query keeps landing on deaf ears.