MRRN-ZBEVZ-GZP5 and MRRN-F5QPZ-VE86

Good day

I'm so disappointed in takealot I requested a refund and stated the is a problem with the card used o purchase they must refund me in my account. I've sent the instructions 3times still today they sent me SMS saying they processed the payment to the card. I gave one smile instruction to follow but didn't can this be rectified because now I'm not gonna get my money For both MRRN-ZBEVZ-GZP5 and MRRN-F5QPZ-VE86