MrD Data Breach and *****ulent purchase on my account

I am writing to bring to your attention a concerning incident that occurred today regarding unauthorized access to my account on your MrD platform. Regrettably, it has come to my attention that an individual managed to gain entry to my account and proceeded to place a food order without my consent.

What alarms me most is the apparent lack of notification regarding this breach of security. Despite this unauthorized access, I did not receive any notification alerting me to a login from an unfami**** device. Furthermore, I have encountered difficulty in attempting to log out from all devices through both the mobile application and web portal.

Given these circumstances, it is evident that a breach of data security has transpired within your system. Such a breach poses significant risks to the privacy and security of user accounts, which is deeply concerning.

I must acknowledge the exceptional assistance provided by your call centre agent in addressing this matter and facilitating the process of obtaining a refund. However, it is imperative that urgent measures be taken to rectify the underlying security vulnerabilities and prevent similar incidents from occurring in the future.

I trust that you will give this matter the serious attention it warrants and take appropriate steps to enhance the security protocols of your platform.