1 reviews | Active since Aug 2013
Mr Delivery
This is now the second time I am complaining about Mr Delivery.<br> Previous complaint was unanswered, hopefully this time I can get an Answer from someone that care.<br> <br> Being a customer of Takealot for quite a while now and spending a lot of money I do expect the curtesy of a reply when complaining.<br> <br> Twice in a row now my delivery have been delayed due to an incorrect branch delivery servicing my area.<br> <br> I get a sms stating before 3PM my delivery will take place( That is if they are on time ). After rescheduling meetings and training I track the delivery only to see it will not take place.<br> <br> 2015-10-08 08:02:31 Scheduled for delivery Scheduled for delivery today before 3pm via Mr Delivery.<br> 2015-10-08 10:39:26 Delivery attempt failed Hub unable to deliver - Hub Change<br> <br> No feedback informing me of this change.<br> <br> So now the delivery will probably only happen the next day. Now I am on training that can not be scheduled. How to solve this ???<br> <br> This is extremely frustrating.<br> <br> Service unacceptable.<br>
We're sorry for the inconvenience caused by not delivering your parcel to you as scheduled and apologise if your initial complaint has not been tended to yet. This is not the kind of experience we aim to give any of our customers and we'll make sure that this matter is addressed accordingly with the responsible departments.
We've assigned this matter to our complaints team to assist with and kindly ask that you give them a little bit of time to look into the details with the relevant departments. They'll be in touch with you as soon as they've done so and will do everything possible to make sure that this situation is resolved ASAP.
Kind Regards,
takealot.com
Best regards,
We're sorry for the inconvenience caused by not delivering your parcel to you as scheduled and apologise if your initial complaint has not been tended to yet. This is not the kind of experience we aim to give any of our customers and we'll make sure that this matter is addressed accordingly with the responsible departments.
We've assigned this matter to our complaints team to assist with and kindly ask that you give them a little bit of time to look into the details with the relevant departments. They'll be in touch with you as soon as they've done so and will do everything possible to make sure that this situation is resolved ASAP.
Kind Regards,
takealot.com
Best regards,