1 reviews | Active since Apr 2011
Mr D fail
Ordered something Saturday afternoon for a birthday gift for my son for his special day on the 19th Nov.<br> <br> It was meant to be delivered by today so that I can give it to him tomorrow morning.<br> <br> Today I call to hear if delivery is all OK for today. First Takealot says the package is in transit from JHB but they can't get hold of the driver. I phone back 2 hrs later (after being promised an update which never came) and MR D says the package hasn't even left their JHB branch yet!<br> <br> So now my son will not receive his gift for his birthday tomorrow.<br> <br> This is on you Mr D. Takealot, MR D is bringing you down and you seriously need to fix this as it is the 3rd time in 2 months that they have failed me.<br> <br>
We apologise for the unnecessary concern this has caused and for dampening what should actually be an exciting time for you and your son. We've instructed our complaints team to liaise with the relevant departments and courier to clear up the confusion around your order and its delivery. They'll also confirm when soonest we'll be able to complete this delivery and feedback to you.
We're really sorry for the unpleasant experience and will do whatever we can to make this right with you.
Sincerely,
takealot.com
Best regards,
We apologise for the unnecessary concern this has caused and for dampening what should actually be an exciting time for you and your son. We've instructed our complaints team to liaise with the relevant departments and courier to clear up the confusion around your order and its delivery. They'll also confirm when soonest we'll be able to complete this delivery and feedback to you.
We're really sorry for the unpleasant experience and will do whatever we can to make this right with you.
Sincerely,
takealot.com
Best regards,