Most disgusting service

We purchased a wine cooler which cost over R10 000, after delivery we saw that the handle was missing *****s. I made contact with the manufacturer who advised that takealot would need to manage the replacement. The replacement was scheduled for Friday 14th June, I took time off to be available....nothing.. I had to make contact with their offices on Saturday to find out what was going on. Another scheduled date was made for today 18th June, once again nothing happened. Absolutely Disgusting service. Please refund my order, I will purchase the item from a reputable and reliable company. You can contact me telephonically to get my banking details and I expect the refund before close of business on Thursday 20th June 2024.