More than 3 weeke for delivery

<p>I used this retailer for years now, as it is conveniant and quick...well normally... This time I am waiting for more than 3 weeks and are recieving terrible service!! </p> <p>This is the order history:</p> <p><span style="text-decoration: underline;">19 September:</span></p> <p>- Order placed; Item that caused thehold up were indicated with an Estimated delivery as 3-5 days (this specific item we ordered as a birthday gift to a best friend whose birthday was on 23 Sept...)<br /><span style="text-decoration: underline;"> 23 September:</span></p> <p>- All items reflecting as "In stock", with this 1 item as an exception on status: "Ordered from Supplier"<br /><span style="text-decoration: underline;">30 September:</span></p> <p>- Telephone call to query the status of the order<br />- Email response received from Zulpha statint that query as been "<strong>escalated</strong>" and<br />- Email response from Nadeem Salie who confirmed that delivery will take place in 1-2 working days</p> <p>- None of the 3 "In Stock" items delivered yet...)<br /><span style="text-decoration: underline;">4 October:</span></p> <p>- I sent another email requesting a status update.</p> <p>- Response received from Astley stated that the query has again been "<strong>escalated</strong>"</p> <p>- None of the 3 "In Stock" items delivered yet))<br /><span style="text-decoration: underline;">5 October:</span></p> <p>- I sent another email requesting a status update - No response received (None of the 3 "In Stock" items delivered yet)<br /><span style="text-decoration: underline;">6 October:</span></p> <p>I sent another email requesting cancellation of the item and urgent delivery of the "In Stock" goods - No response received<br /><span style="text-decoration: underline;">10 October @ about 10am:</span></p> <p>- I phoned and got hold of Asandiswe.<br />- Hopefully I will at least receive the "In stock" goods tomorrow, 11 October @ 16:00, before I go on leave for the next 2 and half weeks.</p> <p><span style="text-decoration: underline;">10 October @ 11:17am:</span></p> <p>- Well yet another disappointment..email response from Zimkhitha stating "Please be advised the item that was out of stock has been cancelled and instruction for delivery has been sent out. We <strong>can not give ETA</strong> of the delivery so there's no guarantee the delivery will take place before 3pm tomorrow"</p> <p> </p> <p>I hope TAKEALOT.com learns from the history of this order by delivering items from the same order when 80% of the items are in stock, especially on higher value orders. Regular response after a "query has been escalated" will make a statement of so called "escalated" more trustworthy and appreciated. Let's see if they can get the other items within the requested timeframe at least after this online post... seeing that this is an online retailer.</p>