PM
Pierre M
1 reviews | Active since May 2013
17 Feb 2015, 19:36
More than 1 month and no response yet
I ordered a Proline tablet for my friend on my Takealot account since he doesn't have online banking. <br> <br> After a few months, the flash stopped working, so I logged a return on the 16th of January. They once again kept calling me to arrange pickup (same happened when they delivered it), and said that they didn't have his number (I put his number in on the returns page). <br> <br> So the tablet was finally picked up from his address on the 24th of January. Since then, the status has switched to \Unknown"and I haven't heard from them yet.<br> <br> So it's been 1 month and 1 day since I logged the ticket and it hasn't been settled yet"
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
17 Feb 2015, 21:46Hello Deeds67,
Thanks for bringing this to our attentions and sorry for the lack of communication. We know the uncer*****y of the status of your return & how this's been handled must've caused you a lot of frustration.
We'll instruct our complaints team to look into this & to get in touch with you with an update as requested. Sorry again for the poor experience, will try & get this sorted out soonest.
Regards,
takealot.com
Thanks for bringing this to our attentions and sorry for the lack of communication. We know the uncer*****y of the status of your return & how this's been handled must've caused you a lot of frustration.
We'll instruct our complaints team to look into this & to get in touch with you with an update as requested. Sorry again for the poor experience, will try & get this sorted out soonest.
Regards,
takealot.com
takealot.com's reply17 Feb 2015, 21:46
Official
Hello Deeds67,
Thanks for bringing this to our attentions and sorry for the lack of communication. We know the uncer*****y of the status of your return & how this's been handled must've caused you a lot of frustration.
We'll instruct our complaints team to look into this & to get in touch with you with an update as requested. Sorry again for the poor experience, will try & get this sorted out soonest.
Regards,
takealot.com
Thanks for bringing this to our attentions and sorry for the lack of communication. We know the uncer*****y of the status of your return & how this's been handled must've caused you a lot of frustration.
We'll instruct our complaints team to look into this & to get in touch with you with an update as requested. Sorry again for the poor experience, will try & get this sorted out soonest.
Regards,
takealot.com