More like wa*****ot of time...

Here's another one of these outfits that could not care less about their customers... 3 months or so ago, I bought (amongst other things) an induction cooker from this outfit... all worked well, until, sometime in November something arced and some puffs of smoke came out of the unit. It still seemed to be operational, but obviously something was not right, the smell of that magic smoke that electronic devices can let go off was in the air and I logged a return request, stating what had happened and that I wanted the unit replaced. (There's no option to have it repaired by the actual supplier/manufacturer, but this option would also have been fine, since I doubt any major damage had occurred.) Anyway, 1st problem, they give you the option to drop it off at a location near where you live, in my case app. 100km away, if you drop it off on the last day of the return and it is one minute or more past noon, then the return has been cancelled from their end ***? The people at the returns collection point will still accept your item, but now things go wrong, you won't get a replacement, no, without asking whether you'd be ok with this, they will credit your account, to which I call bull, especially since trying to contact this outfit to reverse this outcome, nets you useless back and forth with zero action. (Maybe they also have a Toby looking after customer communications, like Vodacan't.) Anyway, beware of spending money with this outfit, you probably are better off spending your hard earned dosh elsewhere, preferably at an outfit that actually listens to customers and will resolve issues like these.