Money theft and Horrible service

On the 26th of May 2015 I ordered a Samsung phone and breathanalyser (order no: ***). My payment was confirmed and email said the order will be delivered on the 29th of May. I also got email to confirm that the payment was received and order processed.<br> <br> Then I received an email to say I must send my ID which I did sent it. Then I received an email to say that I must send scanned credit card back to back which I did.<br> <br> To my suprise, according to Nedbank my account was billed by takealots but I never received my goods. I logged in my account and it says my order is cancelled. <br> <br> I dont get a cancellation email but I must accept that my R3100.00 have gone doen the dran? They deduct money, don't give me my order and demand a lot of security risk documents (scanned Credit card back to front) and still dont give the order.<br> <br> I really miss Kalahari. I NEVER picked up one problem with them. They were fantastic. Now that they merged with rippers whatch out, our money is in trouble.