MONEY TAKEN....HALF THE ORDER MISSING !!!! NO SERVICE PATHETIC

TAKEALOT TAKES YOUR MONEY, AND ONLY DELIVERS HALF THE ORDER., BEEN NOW TWO WEEKS, WAITING ON THEIR INVESTIGATION. ORDER TWO SETS OF POTS, AND THEY ONLY DELIVERED ONE SET, THEY HAVE TAKEN THE FULL AMOUNT OF PAYMENT FOR BOTH SETS. EVERY TIME I REQUEST THAT THEY DELIVER THE MISSING ITEMS, I GET THEY INVESTIGATING, WHAT MUST I DO TO GET SOME ANSWERS OUT OF TAKEALOT, GIVE ME MY MONEY BACK OR GIVE ME WHAT I ACTUALLY ORDERED IN THE FIRST PLACE, THIS IS PATHETIC AND DISGUSTING SERVICE. I HAVE NEVER BEFORE EXPERIENCED SUCH PATHETIC SERVICE FROM TAKEALOT, WHAT IS GOING ON. I NEED A ANSWER NOW !!!!!!