Money taken from my account - no refund - no help

I purchased a birthday gift for my husband on 13 September, the amount was in excess of R1400. The payment was successful and went off my bank account. However the payment processor Takealot use, Payfast, did not authorize and send my funds through to them. My bank confirmed payment was successful and proof of payment was sent through multiple times, I have since requested a refund.

It’s been weeks and I’m yet to see my refund. Takealot have washed their hands of this and said I must contact Payfast personally (who don’t respond to phone calls or emails either)

How can a company throw their clients under the bus? It’s for Takealot to take up with Payfast. They are losing customers because of this and clearly don’t care.

The lack of concern or support for customers is astounding. The fact that they don’t even respond to comments on hellopeter proves my point.