MONEY TAKEN AND TAKEALOT CANCELLED THE ORDER AFTER RECIEVING MONEY

I HAVE TO WAIT A DAY AT A TIME FOR A RESPONSE VIA EMAIL, CALLED YOUR LINE AND NO ONE ANSWERED FOR 20 MINUTES. I HAVE PAID AND THE MONEY HAS LEFT MY ACCOUNT AND THEN YOU CANCEL THE ORDER FOR NO PAYMENT WHEN THE MONEY HAS ALREADY LEFT MY ACCOUNT?? TERRIBLE SERVICE TAKEALOT!!! THIS IS STILL NOR RESOLVED!!!!!