Money ****** by takealot/payfast

I bought a laptop bag, USB, hdmi cable. I had balance on my account. I paid through payfast on 7 September 2019. Takealot say the payment has been made while payfast says payment went through on 9 September. My order has been cancelled. I have used more than R200 calling their offices. Payfast sends me confirmation emails while takealot says I must get proof of payment from payfast. Lots of ******* from call centre people. Iam told payfast cannot help yet takealot I must get proof of payment from payfast. Iam frustrated. I have never seen such horrible service in my life. Please publish especially because the link to payfast is provided by takealot.