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yajna G
1 reviews | Active since Dec 2011
19 May 2015, 23:45
MONEY PAID AND THEY SAID NO MONEY PAID!!!
I AM TERRIBLY UPSET AS I HAVE PAID FOR MY THINGS AND MY ORDER HOWEEVR IT WAS CANCELLED DUE TO MY EBUCKS DEDUCTION OF ABOUT R70 NOT AUTHORISED - NOW I HAVE RECEIVED AN EMAIL TO SAY THAT R600 NOT RECEIVED BUT IS NO LONGER IN MY ACCOUNT<br> <br> NOW I WILL NOT RECEIVE MY ORDER OR CASH BACK!!!<br> <br> <br> I AM VERRRY UPSET AND I ALWAYS LOVED TAKEALOT BUT NEVER AGAIN :(<br> <br> I USED THE REFERENCE YAJNAGOLD @ HOT [URL Removed] <br> <br> <br> MISTAKENLY BUT IMMEDIATELY EMAILED - NAME DAVID<br> <br> MAYA RESPONDED FROM INFO@ TAKEALOT [URL Removed]
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takealot.com's replyOfficial
20 May 2015, 08:23Hello anonymous101,
We're sorry to hear about the frustration you've experienced, but unfortunately when you use the incorrect reference our system isn't able to pick up the payment and this would explain why your order was cancelled. Please note that this is an automated process & our system will automatically cancel orders when payment isn't received within the allotted time.
We appreciate you informing us about the error, but fixing this requires a manual investigation to find your payment & match it to the correct order, which takes time. We assume what's happened here is that we weren't able to do the manual match up in time before the automatic cancellation occurred.
We should however be able to resolve this issue & have instructed our complaints team to get in touch with you to discuss the available options to do so.
Sincerely,
takealot.com
We're sorry to hear about the frustration you've experienced, but unfortunately when you use the incorrect reference our system isn't able to pick up the payment and this would explain why your order was cancelled. Please note that this is an automated process & our system will automatically cancel orders when payment isn't received within the allotted time.
We appreciate you informing us about the error, but fixing this requires a manual investigation to find your payment & match it to the correct order, which takes time. We assume what's happened here is that we weren't able to do the manual match up in time before the automatic cancellation occurred.
We should however be able to resolve this issue & have instructed our complaints team to get in touch with you to discuss the available options to do so.
Sincerely,
takealot.com
takealot.com's reply20 May 2015, 08:23
Official
Hello anonymous101,
We're sorry to hear about the frustration you've experienced, but unfortunately when you use the incorrect reference our system isn't able to pick up the payment and this would explain why your order was cancelled. Please note that this is an automated process & our system will automatically cancel orders when payment isn't received within the allotted time.
We appreciate you informing us about the error, but fixing this requires a manual investigation to find your payment & match it to the correct order, which takes time. We assume what's happened here is that we weren't able to do the manual match up in time before the automatic cancellation occurred.
We should however be able to resolve this issue & have instructed our complaints team to get in touch with you to discuss the available options to do so.
Sincerely,
takealot.com
We're sorry to hear about the frustration you've experienced, but unfortunately when you use the incorrect reference our system isn't able to pick up the payment and this would explain why your order was cancelled. Please note that this is an automated process & our system will automatically cancel orders when payment isn't received within the allotted time.
We appreciate you informing us about the error, but fixing this requires a manual investigation to find your payment & match it to the correct order, which takes time. We assume what's happened here is that we weren't able to do the manual match up in time before the automatic cancellation occurred.
We should however be able to resolve this issue & have instructed our complaints team to get in touch with you to discuss the available options to do so.
Sincerely,
takealot.com