BL
Blake L

1 reviews | Active since Jul 2013

02 Sept 2015, 21:07

money being withheld from me

Hi.<br> <br> I am becoming extremely frustrated, i regarded Takealot as a well known company who respects their clients and tries to provide the best service nationwide.<br> i have requested for my funds to transferred back into my bank account and have had no response as to when this is going to take place?? <br> <br> I need the Funds transferred urgently as i have to pay for another item i bought elsewhere as takealot does not have the item i required.<br> <br> if i havent bought anything from takealot and am having my funds withheld from me its basically *****ing!<br> <br> PLEASE SORT THIS OUT A.S.A.P<br> <br> basically i paid for an item and get told they dont have stock a day later then i had 2 options which was wait or get a refund, i chose the refund they said they would refund me my money but now it is only available on the 15th of september but when i paid them the EFT it got deducted almost immediately.<br> <br> they're quick to take your money but take days to give it back to you when they cant supply you with what you ordered.<br> <br> ive sent numerous E-mails to Ravena Naidoo and she thinks its ok not to reply when all i asked for was a date when it would be paid back. <br> <br> [URL Removed] IS USELESS AND CANT PROVIDE SERVICE<br> <br> Blake

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Replies (1)
takealot.com
takealot.com's reply03 Sept 2015, 09:53
Official
Hello Blubbe031,

We apologise for the unexpected delay with your order and for the troubles this has since caused you. We appreciate you taking Melissa's call earlier and allowing her to address this matter. As confirmed your refund was processed on the 1st of September and should reflect in your account by tomorrow during the course of the day. We're sorry that you had to come to Hello Peter to get feedback on the status of your refund and will address the manner in which this matter was handled with the agent involved.

We appreciate the opportunity to turn this experience around with you and apologise once again for the unnecessary concern caused.

Sincerely,
takealot.com